Hardware error 03130031-2F2E means your Canon imagePROGRAF has experienced a roll shift timeout. It should be remedied by a simple power cycle (turn the printer off and back on after waiting a few seconds)
BEFORE POWERING DOWN, please make sure there are no paper jams. If a jam exists, remove it and return the carriage/print head(s) to the docked position on the right side of the printer. You will need to open the top cover/lid to see any jams.
If rebooting the printer doesn't clear the error, and a jam is not the culprit, a sensor will likely be needed.
We discourage attempting any DIY repairs. Proper training, knowledge, and specialized tools are required and without them, severe injuries or death may occur (yours or the printer).
If you plan to fix it yourself, please begin disconnecting the power source and contact us to order genuine Canon parts.
Before considering a repair, be mindful of the age of your printer. Legacy (old) printers may not have parts available and you'd be wise to take advise from Elsa the ice queen "let it go". Some printers may not be compatible with new computers and operating systems, meaning your large format printer could be a laundry rack that looks like a bbq. For information on Canon's current line of new large format printers, please see the links to the right. They are sorted by industry for convenience.
If you have additional questions, would like to speak to a customer service representative or a service technician, contact us.
If 2F2E is not the error code displayed on your screen, please see our blog post that lists all the possible 03133310 error codes so you can learn more about your specific error.