Hardware error 03130031-2F3B means your Canon imagePROGRAF has a communication error. More specifically, it's a CS communication error, which means an irrecoverable communication error has occurred communicating between the CS chip mounted on the ink tank and the main unit. The first corrective action is to turn the printer off and back on after waiting a few seconds.
NOTE: open the top cover (lid) and check for any paper jams or similar obstructions. Complete the check BEFORE POWERING DOWN. Turning a printer off when the head(s) is/are not capped will lead to bigger and more costly problems so be sure to remove any obstruction and slide the carriage to the right side of the printer so it can properly dock.
Unfortunately, this is an error that will need to be chased. The first thing to check is that all wires are securely connected. This doesn't mean the power wire, usb, or ethernet cable. The wires and connections in question are those between the ink tanks and the main controller.
If a simple reboot doesn't clear the error, get ready for some disassembly. READ THIS ENTIRE PAGE BEFORE ATTEMPTING ANY REPAIRS. The ink tank unit should be removed and re-inserted before checking all wiring connections. If this step doesn't work, replace the ink tank. Step 2 (only if step 1 is unsuccessful) is to check bundles wires in the ink tank unit and the main controller. If step 2 fails, replace the main controller.
We recommend calling a Canon authorized service technician to perform any repairs because they have the specialized tools and training needed to complete the repairs. Attempting repairs yourself may result in severe injury or death (to you or your printer).
If you are going to ignore our warning and attempt to fix it yourself, please begin by disconnecting the power source (and contact us to order genuine Canon parts).First replace the ink supply unit and if that does not work, replace the main controller PCB.
Before making any repairs, consider the total cost of the repair. Total cost can potentially include: ink cartridges (if any are low), maintenance cartridge, print head, main controller, wiring harness, and ink tank unit. The potential repair costs for this error can easily exceed the cost of a brand new printer (which comes with a full manufacturer warranty). Also, some printer models may be discontinued/unsupported meaning parts are no longer available. If your printer is unsupported, it's time to send it to that big electronics farm in the digital sky (or the local landfill).
Lastly, old printers may not be compatible with new computers and operating systems, effectively turning your large format printer into a large obstacle that is a painful reminder of the great prints you used to make. For information on Canon's current line of new large format printers, please see the links to the right. They are sorted by industry for convenience.
If you have additional questions, would like to speak to a customer service representative or a service technician, contact us.
If 2F3B is not the error code displayed on your screen, please see our blog post that lists all the possible 03133310 error codes so you can learn more about your specific error.