Hardware error 03130031-2F51 is a fairly common error. When I say common, I don't mean some frivolous thing that pops up at random, but rather an error that is totally normal as the printer is used. It's also normal to be concerned about the future of your imagePROGRAF large format printer. But don't worry, we're here to help and we've got you covered on whatever you need
Quick and to the point, this error relates to the print heads. Depending which model printer you have, you may require just 1 print head, or you may need 2 (older 8 and 12 color printers use 2 print heads). The 2F51 error code relates to both print heads, but I have seen it pop up in models that only have 1 (that one confused me too...)
It should be noted that in models where 2 print heads are present, it's highly recommended to change both at the same time. Though it may not always be the most financially friendly option, it is the option that is the most responsible (and did I mention it's best to change both at the same time...)
If you do need both print heads, use our coupon that will help you save money when you buy both at the same time.
YES! In most cases this one is an easy fix. The first thing to try in almost every troubleshooting situation is to simply turn the printer off, wait a few moments, and turn it back on. If the error clears itself, you have no further steps to take (aside from giving us an outstanding review on Google and subscribe to our blog).
If a power cycle doesn't work, the next thing you should do is remove the possibility of a false error code by checking to see if there is air in the ink lines.
You may be a victim of a false error if there is air in the ink lines. In order to check, please open the top cover (lid) of the printer and look for the ink lines (they are quite easy to spot). If you see any air bubbles (and they will be obvious) your problem may not be the print heads.
In the event of air in the ink lines, we recommend starting with a syringe kit (also available to the right) to see if that solves the problem.
If there is no air in the ink lines, the next step is to replace the print heads (available below).
All our print heads are Genuine Canon OEM supplies, and are backed by the standard manufacturer warranty (1-year or 1 trillion droplets).
In the event that a print head replacement does not clear the 2F51 error code, the next few steps can get pricey, and we recommend contacting us to see if it's cheaper and smarter to repair your printer or see if we are running any promotions that will make a brand new printer a better option.
In some cases, replacing the main controller is the next item on the list. For other models, the carriage relay pcb would be the right fix. For assitance identifying your particular next step, contat our service department.
Lastly, other potential items to consider are the flat cable.
To recap, this error can be as simple as a reboot or can be as extensive as replacing 2 print heads, a carriage relay pcb, main controller, and a flat cable. There is much to consider when this error code comes into play, especially when thinking about the age of the printer. Older printers may not be compatible with computer operating systems now or in the future, meaning a few thousand dollar repair now may be meaningless in the very near future. In some cases it may be better to replace the printer with a brand new model and get the accompanying warranty.
The 2F48, 2F49, and 2F50 error codes are all similar and apply to the print heads as well. The codes are active links here, so simply click whichever applies and you will be moved to that page.
If you have additional questions, would like to speak to a customer service representative or a service technician, contact us.
2F51 isn't my error code!
If 2F51 is not the error code displayed on your screen, please see our blog post that lists all the possible 03133310 error codes so you can learn more about your specific error.