Hardware error 03130031-2F49 is similar to a few other codes that you may have seen or may see in the near future. Don't worry yet, they are all relatively common errors that may be easily fixed. We know it can be concerning when the printer quits working and displays numbers that don't tell you anything. Don't worry, we're here to help and we'll do our best to give you all the best information and recommendations.
This error code is a print head error, more specifically the left side print head. In the event your printer only has 1 print head, now is a good time to panic! Just kidding. Depending on the model of your printer, it may require just 1 print head. This error code is most commonly seen in Canon imagePROGRAF iPF series 8 and 12 color printers.
Please note, some models require 2 print heads. In cases where a single print head replacement is needed, it's recommended to change both at the same time. Though it's a little costly up front, replacing both print heads at the same time is recommended best practice to prevent future issues (which will waste more ink and maintenance cartridge space, costing you more money in the long run).
We've got a coupon that can be applied if you buy both at the same time. Get it below by filling in the form below.
Yes! And it's usually quite easy to fix. In most troubleshooting situations, our first recommendation is to reboot the printer. If the error clears, no further action is required (aside from giving us an outstanding review on Google and subscribe to our blog).
If the power cycle doesn't work, verify the printer has the most recent version of firmware. If neither of those actions solve your problem, eliminate the possibility of a false error code by verifying there is no air in the ink lines (see the image below for comparison).
If the error code persists after the previous steps, it's time to make some decisions (which may be costly).
As mentioned above, it's possible you may have a false error.
The picture here shows how the ink lines should look when they are normal and full. If your printer's ink tubes are not solid colors (like the image) your printer may get confused and assume something is wrong with the print head.
To verify there is no air in the ink lines, open the top cover (lid) and visually inspect the ink lines. Any air in the line will be quite easy to spot. Gaps in the ink will be visually present and very obvious, even to the untrained eye (don't worry, you'll know it when you see it)
If you see any air in the lines, a syringe kit (available on this page as well) may be worht a try as they are inespensive and in many cases can be the solution to the problem.
If you do not see air in the ink lines, the appropriate next step is to replace the print heads (available below) or at least the left side as a minimum.
All our print heads are Genuine Canon OEM supplies, and are backed by the standard manufacturer warranty (1-year or 1 trillion droplets).
If print head replacement (one or both heads) did not resolve the 2F49 error code, the repair costs have the potential to skyrocket, so we recommend contacting us to disucss possible options BEFORE you start spending wildly. This call will save you money!
For assitance identifying your particular next step, contat our service department.
To recap, repaing this error can range from a simple reboot or firmware update up to replacing 2 print heads, carriage relay pcb, main controller, and a flat cable (not to mention the ink supply and maintenance cartridge capacity that will be sacrificed while all this is being done).
Before making any decisions or investments, think about the age of the printer and when you plan on upgrading your computer. The former is important because legacy (older model) printers may not be compatible with new and upcoming computer operating systems. Even recent updates to older computers can render a printer useless. Spending a few hundred or even a few thousand dollars on repairs today may leave you with a printer that doesn't work with a new computer you buy in 6 months.
There are some scenarios where replacing the printer is a more financially responsible decision.
If you have additional questions, would like to speak to a customer service representative or a service technician, contact us.
2F49 isn't my error code!
If 2F49 is not the error code displayed on your screen, please see our blog post that lists all the possible 03133310 error codes so you can learn more about your specific error.