Canon imagePROGRAF iPF Hardware Error 03130031-2E23
Hardware error 03130031-2E23 has the potential to be expensive. I hate starting off like that, but I want you to be prepared right from the get-go. Don't start digging a hole to plant that money tree just yet. This might be a simple fix if you are one of the lucky ones.
What The Code Means
The 2E23 error is a cutter unit failure. It means at startup or completion of paper jam handling when attempting to get the cutter which is in other position than HP back to HP, the home position sensor timed out without response. Whew, that was a lot to type...
Before we try our trusty reboot here, please lift the upper cover and make sure there is nothing blocking the carriage from returning to its home position. Powering down the printer while the carriage is not docked can allow air into the ink tubes, creating a bigger problem.
Once you've made sure there is nothing blocking the carriage (paper jam) you may try the reboot trick.
If the error clears, you are in the clear! But if the error comes back, follow the instructions below.
This type of repair should be completed by a Canon Authorized Service Technician. Though this may be an expensive option, it's the choice that has the highest chance of successfully diagnosing and repairing your printer.
"Legacy" models no longer supported by Canon will require you to find an independent servicer (which will be even more expensive) or you will have to attempt the repair yourself.
In the event, a DIY repair is your choice, be sure to unplug the printer from its power source, and exercise caution. Working with electronic devices may result in injury, death, or damage to the printer. If you are not experienced with electronics, we strongly recommend you hire a professional.
Steps To Repair
- Remove paper slip (foreign matter) attached to the cutter home position sensor.
- Check the cutter driving circuit and the cutter unit.
- When FU3902 blows out on iPF510/5100/610 - replace the main controller PCB.
- When FU2802 blows out on iPF6300/6400 series - replace the main controller PCB.
Purchase a new Printer
Main controllers tend to be expensive. Consider also the time needed to make the repair. Lastly, consider the age of the printer. Older printers are on borrowed time with newer computers and operating systems, meaning a new computer may not be able to print to an old printer (no matter how new its brains)
In many cases, a brand new printer is a better choice.
Check out the current model large format printers by using the link to the right.