Hardware error 03130031-2F2B means your Canon imagePROGRAF large format printer is indicating pump duty of 100% has lasted for more than 200msec during LF operation. The screen also displays a message requesting you restart the printer.
BEFORE POWERING DOWN, take notice of any paper jams inside the printer. Remove is a jam is present and position the carriage/print head(s) in the docked position on the right side of the printer. Open the top cover lid to observe this.
If the motor could not be run at all or has resulted in an error after moving by a slight distance.
A mechanical load error may be suspected.
The motor or drive circuit may be at fault.
Possible repairs and replacements include: feed roller encoder sensor, feed motor, main controller.
If rebooting the printer doesn't clear the error, this repair is going to cost time and money. We recommend contacting your local factory authorized service technician to begin proper troubleshooting. If a tech is not available, or you have a discontinued/unsupported model, DIY may be your only option.
We discourage attempting any repairs without proper training, knowledge, and tools. Ignoring our recommendation could result in injury or death.
If you plan to fix it yourself, please begin disconnecting the power source and taking all necessary precautions. If you are not experienced with small, delicate electronics, we discourage your efforts to service your own printer. The end result could be as simple as a printer that never works properly again, or as severe as debilitating injury or even death.
Now that we've got the warning out of the way, if you still insist on trying the repair start by replacing the feed roller encoder sensor. If that doestnwork, replace the feed motor.
When FU2802 blows out on iPF6300/6400 series, replace the main controller.
ProPrinting Systems may be available for service or parts.
Depending on its age, repairing your printer may not be the best choice. First, if you are planning to do the repair, that means Canon and the rest of the world has already given up on this model and your best option is to let it die. Second, old printers may not be compatible with new computers and operating systems, meaning your old, freshly repaired printer could be a large paperweight when you buy a new computer. For information on Canon's current line of new large format printers, please see the links to the right. They are sorted by industry for convenience.
If you have additional questions, would like to speak to a customer service representative or a service technician, contact us.
If 2F2B is not the error code displayed on your screen, please see our blog post that lists all the possible 03133310 error codes so you can learn more about your specific error.