Get The Help You Need When You Need It
Gone are the days of shouting "REPRESENTATIVE" at a computer on the other end of the phone, then explaining your problem to 3 different people before finally giving up. Thanks to modern technology, ProPrinting Systems has the ability to remotely troubleshoot your printer as if we were standing right in front of it.
Enjoy these amazing benefits
Your printer can communicate with our servers and send alerts when ink tanks are running low.
If you are experiencing printer issues, our team can see into the brains of the printer in real-time, from anywhere in the world. It's like we're standing right there!
Because your printer communicates directly with our servers, we can get a head start if there is a problem, rather than waiting until someone tries to use the printer and discovers it needs service.
Since your printer can tell us what's going on, you don't have to try to explain it over the phone.
Having an on-site tech is expensive. Our remote troubleshooting capability via the digital service agreement can prevent an expensive (and possibly unnecessary) site visit.
Routine maintenance like firmware updates and part replacement at the appropriate time makes your printer last longer. We have the ability to monitor those numbers for you.